About our debt collection service:

We offer a fast effective Credit control service. We are powered by Vilcol who have been trading successfully for over 25 years in the debt collection market and are a leading debt collection agency, with some of the highest debt collection success rates in the industry they truly lead the debt collection industry.

We make debt recovery more simple and cost effective with our Credit control service. Join our discounted Credit control service and for the next year of your debt collection account you will only pay an 8% collection fee on a no success no fee basis on any submitted debt. This is a heavily discounted debt recovery rate when compared to other debt collection services which on average range from a 20 - 25% fee.

How it works, we charge a small one off yearly membership fee and then process all debt collection accounts on a no success no fee basis.

We only charge 8% on all successful debt collections and send you the cleared funds promptly.   

Vilcol obtain payment of an account utilising a successful and flexible debt recovery process. Vilcol approach each case individually and request payment through a combination of letter and telephone requests. Our debt collection effort is escalated with every attempt we make to collect your outstanding debts.

Our debt recovery services are a proven way of collecting a bad debt and normally result in the prompt payment of an overdue account. However, should your customer fail to make payment after our involvement, then we may recommend that doorstep recovery or legal action is commenced, as appropriate, through our doorstep agent team or the Courts.

Doorstep action has shown a 17% increase in debt collection on debtor files passed after standard debt recovery letter / telephone work, on average. Debt recovery litigation is recommended on a case by case basis but we would normally recommend that a pre-sue report is provided, to enable you to determine whether the debt can be salvaged after judgement.

Vilcol utilises a highly specialised and flexible debt collection procedure. Vilcol's new MIS software shows more detailed information on screen. Vilcol's collectors can now monitor debtor responses and react at speed - stage by stage.
 
Accounts can be accessed 24:7 via Vilcol's Remote Audit Facility; 'Vilcol On-Line'. You can send us instructions in any excel or csv format.

Clients receive reports in either excel, CSV or Crystal Reports format.

Vilcol is a responsible call centre avoiding 'Silent Calls' and concentrating on quality negotiations not predictive quantity.

Collections Areas Covered:

All types of consumer debt recovery and commercial debt recovery We can use a customer care approach to recover at the front end. With a progression in the debt collection process strength to achieve your aims of debt recovery as quickly as possible, whilst maintaining the relationship with your clients. In other words maintaining your paying customer relationships.

Services include:

Letter & telephone debt collectcion

Debt recovery field visits

Pre-Litigation collections - debt recovery

Post litigation collections - debt recovery

Debtor tracing

Trace and Collect

Primary collections - debt recovery

Secondary collections - debt recovery

Tertiary collections - debt recovery

Debt Salvage - debt recovery

NB: All prices exclude VAT