Landlord debt recovery services

EXAMPLE ONLY

Vilcol obtain payment of a tenant account utilising a successful and flexible debt recovery process. Vilcol approach each case individually and request payment through a combination of letter and telephone requests. Our debt collection effort is escalated with every attempt we make to collect your outstanding tenant debts.

Our Landlord debt recovery services are a proven way of collecting a tenant debt and normally result in the prompt payment of an overdue rent account. However, should your tenant fail to make payment after our involvement, then we may recommend that doorstep recovery or legal action is commenced, as appropriate, through our doorstep agent team or the Courts.

Doorstep action has shown a 17% increase in debt collection on debtor files passed after standard debt recovery letter / telephone work, on average. Debt recovery litigation is recommended on a case by case basis but we would normally recommend that a pre-sue report is provided, to enable you to determine whether the debt can be salvaged after judgement.

Vilcol utilises a highly specialised and flexible debt collection procedure. Vilcol's new MIS software shows more detailed information on screen. Vilcol's collectors can now monitor debtor responses and react at speed - stage by stage.
 
Accounts can be accessed 24:7 via Vilcol's Remote Audit Facility; 'Vilcol On-Line'. You can send us instructions in any excel or csv format.

Clients receive reports in either excel, CSV or Crystal Reports format.

Vilcol is a responsible call centre avoiding 'Silent Calls' and concentrating on quality negotiations not predictive quantity.

Collections Areas Covered:

All types of consumer rent recovery and commercial rent recovery We can use a customer care approach to recover at the front end. With a progression in the debt collection process strength to achieve your aims of debt recovery as quickly as possible, whilst maintaining the relationship with your tenants. In other words maintaining your paying customer relationships.

Services include:

Letter & telephone debt collectcion

Debt recovery field visits

Pre-Litigation collections - debt recovery

Post litigation collections - debt recovery

Debtor tracing

Trace and Collect

Primary collections - debt recovery

Secondary collections - debt recovery

Tertiary collections - debt recovery

Debt Salvage - debt recovery

NB: All prices exclude VAT

DEBT COLLECTION FEE's ARE NO SUCCESS NO FEE

Example price table - recovery fee on application
Bulk batches - price on application